Reserve your coach
25% depositPay your deposit to secure the booking. It counts towards your total trip price.
Balance due 7 days before travelFor bookings made within seven days of travel, full payment is due when we confirm your booking.
Your booking is secured when you accept our written quote and these terms, we receive the required payment, and we send your booking confirmation. An enquiry alone does not reserve a coach.
Pay by bank transfer using the details and booking reference on your invoice. Any different payment dates must be agreed with us in writing.
Pricing and changes
Your written quote shows the total price in New Zealand dollars, including GST, for the agreed coach, route, stops and travel times. Any exclusions or separately payable costs will be identified before you book.
Changes to your date, passenger numbers, luggage, route or times are subject to availability and may affect the price. Extra stops, waiting time or extended hours are charged only at a rate or amount agreed with you before the additional service is provided. We will not add an unannounced fee.
Please check your confirmation and tell us promptly about any errors. If payment is overdue, we will contact you with a deadline to pay before cancelling. Any cancellation charge is subject to the limits below.
Cancellations and refunds
Please email us to cancel; notice runs from when your email reaches us. The notice period is measured back from your scheduled departure time.
- More than 14 days before travel: no cancellation charge; payments refunded in full.
- 7 to 14 days before travel: cancellation charge of up to 50% of the total booking price.
- Less than 7 days before travel, or a no-show: cancellation charge of up to 100% of the total booking price.
These percentages are maximums, not automatic charges. Any charge will be limited to our reasonable net loss from the cancellation, allowing for costs saved and replacement work. We will explain the calculation and refund payments above that amount. Your deposit is included in payments already made; it is not an extra cancellation fee.
If we cannot provide your trip, we will offer a suitable alternative for you to accept or refund payments for the service we cannot provide. A date change is subject to availability; we will explain and agree any cost before you decide.
Looking after the coach
Please follow the driver's safety instructions and let us know your luggage and accessibility needs before booking. Changes must fit safe vehicle access, passenger capacity and driver work-time limits.
Normal cleaning is included. If your group causes damage or soiling beyond normal use, we may charge the reasonable, evidenced cost of additional cleaning or repairs attributable to that damage, allowing for age and condition. We will explain any charge.
These terms do not limit your rights under the Consumer Guarantees Act or Fair Trading Act. Please contact us promptly with any concerns so we can help.
Your booking is with
Out n About Charters Limited
Trading as Out n About Tours & Charters.
We use your enquiry details to respond, prepare your quote and arrange your trip. Contact us to correct your details.
